Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

Florida PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, Florida PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, Florida PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | Florida PIRG Education Fund | Consumer Protection

Trouble in Toyland: Florida PIRG Offers Tips and Interactive Tools to Help Consumers Shop Safely

Dangerous and toxic toys can still be found on America’s store shelves, Florida Public Interest Research Group announced today in its 25th annual Trouble in Toyland report.

> Keep Reading
News Release | Florida PIRG | Consumer Protection

USDA's New Performance Standards Should Bring Safer Poultry to Market

The U.S. Department of Agriculture has announced new performance standards (PDF) for Salmonella and Campylobacter—the most common disease hazards in the meat and poultry supply. USDA has cut the target levels for Salmonella in poultry by over 60 percent, and set the first-ever performance standard for Campylobacter.

> Keep Reading
Report | Florida PIRG Education Fund | Consumer Protection

Trouble in Toyland: The 24th Annual Survey of Toy Safety

The 2009 Trouble in Toyland report is the 24th annual Public Interest Research Group (PIRG) survey of toy safety.  This report provides safety guidelines for parents when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading
News Release | Florida PIRG Education Fund | Consumer Protection

Parents Beware - Many Toys Still Toxic, Hazardous

Dangerous or toxic toys can still be found on America’s store shelves, Florida Public Interest Research Group announced on Tuesday in its 24th annual Trouble in Toyland report.

> Keep Reading
News Release | Florida PIRG | Consumer Protection

Groups Urge Lawmakers to Support a Broadband Plan that Serves the Public Good

Our report, A Public Interest Internet Agenda offers lawmakers broadband policy solutions that are tied to the common good and our prosperity. Connecting every citizen to the Internet at broadband speed is the key to economic development, improved healthcare and education, energy efficiency, robust democracy and open government

> Keep Reading

Pages

Blog Post

Here’s a guide to your rights depending on how you pay

News Release | US PIRG Education Fund

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

Blog Post

Being proactive and demanding can help keep you and your family safe

Blog Post

Good news: You may still be able to request a forbearance because of COVID-19

Blog Post

If the COVID-19 pandemic affects your ability to pay, here’s what you need to know

Consumer Protection

Grocery stores pull peaches after dozens contract salmonella

The U.S. Food and Drug Administration is investigating an outbreak of salmonella infections it believes stems from contaminated peaches. Grocery chains Aldi and Target have recalled peaches suspected of contamination from store shelves.

 

Consumer Protection

CFPB green-lights predatory payday loans amid COVID-19 pandemic

The CFPB has finalized a rule pulling back on payday lending protections that were set to go into effect in 2019. The protections would have required lenders to check if their customers were able to repay high interest rates before borrowing.

 

Consumer Protection

As the pandemic goes on, consumer complaints continue at a record pace

A U.S. PIRG Education Fund analysis has found that since March 2020, public consumer complaints at the federal Consumer Financial Protection Bureau have skyrocketed, setting a new monthly record each month. During this period, one in five complaints concerning mortgages, student loans or vehicle financing has mentioned the coronavirus crisis.

 

Consumer Protection

Auto loan complaints skyrocket with COVID-19 crisis

According to the Consumer Financial Protection Bureau (CFPB), the number of complaints from consumers facing challenges in getting relief on their auto loans has increased sharply — nearly 2.5 times more complaints in March through May 2020 as compared to the same period last year.

 
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Florida PIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.