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News Release | US PIRG Education Fund | Consumer Protection

New Report: Mortgage Problems Rank #1 at CFPB for Consumer Complaints

Mortgage problems were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the U.S. PIRG Education Fund. The report also found that Bank of America was the most complained about company in 45 states and Washington, D.C. for mortgage problems.It's the sixth in a series of our reports analyzing nearly 500,000 complaints posted to the CFPB's Public Consumer Complaint Database.

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Report | US PIRG Education Fund | Consumer Protection

Mortgages and Mortgage Complaints

Our sixth report analyzing complaints in the CFPB's Public Consumer Complaint Database evaluates mortgage complaints, the number one source of complaints to the CFPB, totaling 38% of nearly 500,000 complaints posted since 2011.

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News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

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Blog Post | Financial Reform

The More I Hear About OPM Data Breach, The Less I Know, Except This: It's Bad | Ed Mierzwinski

Was it 4 million, 14 million or 18 million records breached (how many times) (likely) by Chinese hackers? Whose fault was it? The USOPM director says no one's. Really? Perhaps the worst data breach ever raises lots of questions, but I haven't heard any good answers. Federal employees, their families, their friends and their neighbors -- because all of them could be victims -- deserve better answers, just as they deserve better service than USOPM's credit monitoring provider is giving them.

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Blog Post | Consumer Protection

Hill Threats to CFPB Escalate As CFPB Protects Consumers, Servicemembers | Ed Mierzwinski

Today, the House Appropriations Committee, at the behest of both Wall Street and predatory lenders seeking to run amok, will vote to eliminate the CFPB's independence from the politicized appropriations process. Meanwhile, over at the CFPB, important work to protect consumers, including servicemembers, from unfair and predatory financial practices continues.

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News Release | Florida PIRG | Financial Reform

House Stands With Consumers Against Big Banks

The new financial reform legislation passed by the House of Representatives on Friday is an important step towards protecting consumers and taxpayers from reckless financial practices, according to Florida Public Interest Research Group, a national consumer organization.

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News Release | Florida PIRG | Transportation

Transportation 'wish lists' should include more repairs and fewer pet projects

Statement of  Florida PIRG on the 9,500 transportation projects included in the American Association of State Highway and Transportation Official’s survey of “Ready to Go” projects released today in an appeal for more transportation funding in a potential jobs bill.

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News Release | Florida PIRG Education Fund | Consumer Protection

Parents Beware - Many Toys Still Toxic, Hazardous

Dangerous or toxic toys can still be found on America’s store shelves, Florida Public Interest Research Group announced on Tuesday in its 24th annual Trouble in Toyland report.

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News Release | Florida PIRG | Financial Reform

Consumer Financial Protection Agency Passes Key Committee

Today, the U.S. House Financial Services Committee approved landmark reform legislation establishing a proposed Consumer Financial Protection Agency, despite “often blatantly false attacks from industry opponents.” Although several exceptions to the agency’s coverage must still be addressed on the House floor or in the Senate, overall, the CFPA bill as passed creates an independent agency with broad authority to protect consumers in the financial marketplace.

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News Release | Florida PIRG | Consumer Protection

Groups Urge Lawmakers to Support a Broadband Plan that Serves the Public Good

Our report, A Public Interest Internet Agenda offers lawmakers broadband policy solutions that are tied to the common good and our prosperity. Connecting every citizen to the Internet at broadband speed is the key to economic development, improved healthcare and education, energy efficiency, robust democracy and open government

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