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Ask Circuit City to get their story straight

Ifyou are one of the 22 million Americans who use free over-the-air analogbroadcasting to watch television, exactly one year from now your screen will goblank. What’s worse is stores like Circuit City are ready to sellyou some “fixes” that are unnecessary and very expensive, like telling you geta new TV.

We did a “secret shopper” survey of retailers around the country to make sureelectronics stores were prepared for consumer questions about the DTVtransition. We found that clerks were offering inaccurate and misleadinginformation.

Tell Circuit City, one of the five national outletswe surveyed, to get their story straight.

To read more about the report, click here.

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Letter	Dear Circuit City Representative, I'm concerned that a recent survey found that Circuit City and other major electronics retailers were misinforming shoppers about the digital television transition. 22 million Americans, including the elderly and other vulnerable populations, currently use older, analog televisions that, as is, will not work a year from now. Consumers like me depend on your staff for accurate information, yet 42 percent of the sales representatives surveyed didn't even know when the transition will happen. I urge you to make sure that your staff are well-educated, that converter boxes are available at fair prices, and that consumers are informed about the coupons available to help cover the cost. Sincerely,
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